Chat & Customer Support Lead
Aura Gold Not verified
Posted 10 days ago
About the role
Job Summary We are looking for an experienced Chat Support Lead to manage our chat and customer support team. You will lead the team, train new members, check the quality of their replies, handle difficult customer cases yourself, and share customer insights with management to help improve the app. Key Responsibilities Team Leadership · Lead, guide, motivate, and manage a team of chat and customer support executives. · Conduct daily team huddles to communicate updates, priorities, and targets. …
Source: Jobs by Adzuna
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