We want you to be happy with what you buy. This page explains when we refund. All payments are made once, in rupees, through Razorpay, and nothing renews automatically.
Refunds we will make
- Duplicate or mistaken payment: if you were charged twice for the same thing, or paid for the wrong item, we refund the extra or wrong payment in full.
- Paid but not delivered: if payment succeeded but your plan or credits were not added and we cannot fix it, we refund in full.
- Plan not as described: if you ask within 7 days of buying a candidate plan, and the features did not work as described on the pricing page, we refund in full.
- Job packs: within 7 days of purchase, if you have not used any job credit, we refund in full.
- Expert resume review: refundable in full until the review work has started.
Refunds we cannot make
- Change of mind after you have used the plan's extra features or any job credit.
- Featured listings once the job is live in the featured position.
- Outcomes we cannot promise, such as not getting interviews or offers.
- Plans ended because an account was suspended for breaking our Terms.
How to ask
Write to hello@jobpilot.in or use our contact form with your receipt number (it starts with JP-) and a line on what went wrong. We reply within 3 working days.
How long it takes
Approved refunds go back to the original payment method through Razorpay. Banks normally take 5 to 7 working days to show them. When a plan is refunded in full, the plan or credits it gave end at the same time.
Seller: JobPilot, [registered address to be added in Admin → Settings].